Privacy Policy
Effective Date: May 12, 2026
Welcome to Critical Heating & Cooling Ltd. (“Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website:
critical-heating-cooling.ca
By using our website and services, you agree to the terms of this Privacy Policy.
1. Company Information
Company Name: Critical Heating & Cooling Ltd.
Email: contact@critical-heating-cooling.ca
Phone: +1 (647) 961-6355
Address: 15 Chatfield Dr, Toronto ON M3B 1K6, Canada
2. Information We Collect
We may collect the following information:
- Full name
- Phone number
- Email address
- Service address
- Information submitted through contact forms
- Technical data such as IP address, browser type, device information, and cookies
3. How We Use Your Information
We use collected information to:
- Provide boiler repair and maintenance services
- Respond to inquiries and customer support requests
- Schedule appointments and communicate service updates
- Improve website performance and customer experience
- Prevent fraud or unauthorized activity
- Comply with legal obligations
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.
Users may disable cookies through their browser settings.
5. Google Ads & Analytics
We may use Google Ads and Google Analytics services to measure website traffic and advertising performance. These services may collect anonymized usage information through cookies and tracking technologies.
For more information, please visit:
Google Privacy Policy
6. Sharing of Information
We do not sell, rent, or trade personal information to third parties.
Information may only be shared with:
- Trusted service providers assisting in website operations
- Legal authorities when required by law
- Payment or communication providers necessary for business operations
7. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, or disclosure.
However, no internet transmission or storage system can be guaranteed as completely secure.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
9. Your Rights
Depending on applicable laws, users may have the right to:
- Access personal information
- Request corrections or deletion
- Withdraw consent for data processing
- Request information regarding collected data
To exercise these rights, contact us at:
contact@critical-heating-cooling.ca
10. Children’s Privacy
Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.
12. Contact Us
If you have questions regarding this Privacy Policy, please contact:
Critical Heating & Cooling Ltd.
15 Chatfield Dr, Toronto ON M3B 1K6, Canada
Email: contact@critical-heating-cooling.ca
Phone: +1 (647) 961-6355